FAQ
1. Where are you based?
We are based in the beautiful, historic town of Conwy in North Wales.
2. What area do you cover?
We operate at two levels. Locally and nationally.
We operate nationally through our postal restring service.
Locally we cover an area ranging from Bangor/ Caernarfon area over to Abergele/ Prestatyn and Rhyl and down the Conwy Valley to Llanrwst and beyond.
3. How long does it take to restring my racquet?
Under normal circumstances we would expect to complete the restring within 48 hours of receiving it. If it is likely to take longer we would notify you as soon as possible.
Should you wish to make use of our Priority express service we can complete the restring within 24 hours and often within a few hours of receiving the racquet, however, there is an extra charge for this.
4. What if I can’t find the string I want?
Let us know what you want and we’ll order it for you at trade prices, which are considerably cheaper than buying the string over the counter.
5. Will you string a racquet if I supply the string?
Yes, of course we will. For this we have a standard charge.
- £14.00 for all racquets
6. Where can I drop my racquet off?
We have a number places where you can leave your racquet please look at the list
7. Will you tell me when my racquet is ready for pickup or delivery?
Yes, of course we will, usually by email or we will telephone you.
8. What is your Priority express restring?
Quite simply it allows you, for a small charge to jump the queue, where your racquet can be collected within 24h and often within a few hours. Our current fee for this service is £3.50 on top of the standard racquet restring price.
9. Are restrings guaranteed?
This is a difficult one. There are a number of points to consider:
- 'Restringing might break my racquet. Is this correct?'
A racquet is at its optimum structural integrity when it is first strung. Wear and tear in the cut and thrust of competitive sports means that invisible structural anomalies may develop in the racquet. Therefore you should be aware that there is a very slight risk of the frame breaking during the restringing process, especially at high tensions.
Sweet Spot Restrings will give a visual inspection before commencing a restring.
You should note that we do not offer any guarantees against breakage and will not be held responsible.
Owners send their racquet at their own risk.
'My racquet has been restrung but the strings broke soon after. Where do I stand?'
We try to be as fair as possible. For a whole variety of reasons strings can break, even new strings after limited use. Obviously the amount of use will be a major factor, likewise taking our advice at the point of restringing about the need to replace grommets and bumper strips will need to be considered when returning the racquet and finally giving the strings abuse beyond their intended parameters.
So in response to the original question, the answer has to be we take each problem and treat it on its own merits.
However, we always try to reach an amicable conclusion- its in everybody’s interests!
